Terms & Conditions

Terms and Conditions of Use – MORNI Application

Advanced Innovation Company, the owner of the Morni trademark, reserves the right to modify or change these terms and conditions at any time.

These terms and conditions represent a formal agreement ('contract') between Advanced Innovation Company, the owner of the 'Morni' trademark, and users of the application (customers and service providers). These terms govern your use of the Morni application, which serves as a digital platform connecting roadside assistance providers with customers. Through the Morni application, service providers can connect with customers and offer services as enabled by the platform.

Any use by you of the services provided by the Morni application constitutes your agreement to this contract and its provisions. Accordingly, you should not use the application if you do not agree to the terms and conditions stated herein.

Morni reserves the right to modify or change these terms and conditions without prior notice. It is your responsibility as a user to review the terms and conditions periodically to stay updated on any changes by visiting www.morniksa.com. We also encourage you to review our Privacy Policy to learn more about how Morni handles information provided by users of the application.



Eligibility for Services

  1. You acknowledge and warrant that:
  2. You have not previously had your access to Morni services suspended or prohibited.
  3. You are not a competitor of Morni, and you do not offer any service that competes with those provided by Morni.
  4. You have full legal authority and capacity to enter into this agreement, and doing so does not violate any applicable law or contractual obligation.



Definitions

  1. Customer: A natural or legal person who requests or uses any service through the application and is responsible for the accuracy of the provided information and compliance with the terms and conditions.
  2. Service Provider: A natural or legal person licensed and contracted with the application to provide services according to the approved technical standards and under the supervision of the application.
  3. Application: The electronic platform owned or managed by the operating entity, which acts as a technical intermediary between the customer and the service provider to organize service requests and oversee their execution.
  4. Service: Any action or procedure carried out by the service provider to fulfill the customer’s request in accordance with the applicable rules and policies.



Warranties and Representations

  1. You acknowledge and warrant that:
  2. You will comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.
  3. You will provide true and accurate information to Morni and will update it regularly.
  4. You will review and comply with any notices sent to you by Morni related to your use of the service.
  5. You will not sublicense, issue, publish, transfer, distribute, perform, display, sell, or reclassify Morni’s services, nor commercially exploit them in any way, except as permitted in this agreement.
  6. You will not use any information, content, or data obtained through Morni services for anything other than personal use, and you will not resell or provide the services to any third party.
  7. You will use the app and its services strictly for lawful purposes. You will not use it to send or store any unlawful or fraudulent material.
  8. You will not use the services to harm, harass, or disturb others.
  9. You will not disrupt the proper operation of the Morni application.
  10. You will not attempt to damage the app or services in any way.
  11. You will not copy or distribute the app or any of its contents without written permission from Morni.
  12. You will keep your account password and any login credentials provided to you secure and confidential.
  13. You will provide all required proof of identity as requested by Morni.
  14. You will only use authorized Wi-Fi or data access points.
  15. If you request roadside assistance via SMS, standard message charges will apply.
  16. Morni has the right to refuse service or deny app access without justification.
  17. You agree not to cancel a request after the service provider has arrived. You may only cancel within 5 minutes of submitting the request. After that, SAR 50 will be charged for cancellation.



Scope of License

  1. Morni grants you a non-exclusive, non-transferable, non-sublicensable, non-assignable, and revocable license to access and use our services for personal use only (not for commercial purposes), subject to the terms of this agreement. Accordingly, you agree not to:
  2. Make the services available or rent, lease, assign, resell, distribute, or sublicense them to any third party.
  3. Modify, extract, translate, summarize, reverse engineer, decompile, or attempt to access the source code, design, or structure of the Morni app or related services.
  4. Delete, alter, or modify any copyright or legal notices contained within the services.
  5. Deliberately transmit, distribute, or make services available for use in any way other than as specifically provided for in this agreement.
  6. Claim to grant or allow access to the services to anyone other than yourself.
  7. Share your username/password or any access credentials to Morni’s services with others.



Intellectual Property Rights

All intellectual property rights in the services and related materials (including any content you may submit or upload) belong to Morni.

You must not reproduce or allow others to reproduce any part of the services, trademarks, or trade names appearing in the services, for any reason.



Pricing

  1. The prices shown in the app before placing a service request may vary based on region, time of request, and availability of service providers.
  2. Fixed pricing is available for general roadside assistance services (battery, fuel, tires), excluding the cost of materials.
  3. For towing services, pricing is based on a meter that factors in the type of tow truck, distance, and time spent, as well as the time of request.



Payments

  1. Payments for services and purchases are made electronically.
  2. When requesting a service, the full-service fee must be paid in advance before submitting the request. If the service involves a purchase, the service fee is paid first and the item cost is paid upon completion.
  3. If the service cannot be fulfilled by the provider, the amount will be refunded to the customer’s account.
  4. If the customer cancels the request without valid reason, the amount is not refundable.
  5. If the customer requests a service and then changes the service type, they must pay the difference if the new service is more expensive. If it’s less, the difference will be refunded.



Limitation of Liability

Morni provides services “as-is” without any explicit or implied warranties.

To the fullest extent permitted by law, Morni disclaims all warranties, including but not limited to fitness for a particular purpose, market suitability, or merchantability.

Morni does not guarantee the accuracy, content, or timeliness of services or results.

Morni, its agents, licensees, or affiliates are not liable for any direct, indirect, punitive, incidental, special, or consequential damages—including loss of profits, business interruption, or data loss—arising from access to or use of the services (or failure to use them).



Security and Data Protection

  1. You are solely responsible for the privacy and security of your account, including any use of your username, password, or access credentials.
  2. You agree to notify Morni immediately of any unauthorized use or breach related to your account.
  3. You are responsible for maintaining the confidentiality of your account and passwords.
  4. You must notify Morny immediately of any unauthorized use of your account.
  5. Personal data is collected and processed in accordance with the Saudi Personal Data Protection Law (PDPL) and shall not be transferred outside the Kingdom except in compliance with regulatory requirements






Third-Party Interactions

  1. While using the website, app, or services, you may encounter links to third-party websites or interact with third-party sellers, advertisers, or sponsors.
  2. These external sites and services are outside of Morni’s control, and Morni is not responsible for their content or activities.
  3. These sites may send cookies or collect personal data. We advise reviewing their terms and privacy policies before use.



Contract Duration and Termination


This contract is of indefinite duration. You may terminate it at any time by permanently deleting the app from your device.

Morni reserves the right to terminate the contract immediately, including disabling your access, if you violate any of the terms or misuse the services.

Morni is not required to provide prior notice before termination.



Severability

If any provision of this agreement is found invalid, it will not affect the validity of the remaining provisions.

Any invalid provision will be replaced with one that aligns as closely as possible with the original intent, considering fairness and the overall context of these terms.



Modification of Service or Terms

Morni reserves the right to modify any part of these terms, the services, or the app at any time at its sole discretion.

Changes may include suspending features, databases, or content and limiting access to certain parts of the service without liability or notice.



Notifications

Morni may send notifications through the app, via email (to the address on your account), or via postal mail.



Governing Law and Dispute Resolution

  1. These terms are governed by the laws and regulations in force in the Kingdom of Saudi Arabia.
  2. Any dispute related to these terms shall be referred to the courts of Riyadh, and their decision shall be final and binding.



Cancellation and Refunds

  1. Cancellation by the Customer or the System: The paid amount will be refunded directly to the customer (If the above-mentioned period is not exceeded).
  2. No Available Service Provider: If no provider accepts the request, the refund will be processed automatically after two hours.
  3. Requests Under Processing with Unresponsive Providers: If no provider accepts the request, the refund will be processed automatically after two hours.
  4. All refunds are made using the original payment method and are subject to applicable banking policies.
  5. If there is an ongoing accident request for the same vehicle, creating a new towing request will be canceled and blocked, and a clear error message will be displayed.